Technical Writer
This role is a great opportunity to drive content quality and innovative content delivery. As a technical writer, you will work directly with Engineering and key stakeholders to develop technical content for a variety of external and internal audiences.
You’re a detail-oriented contributor who is willing to try new things in your quest to deliver the best content you can. Working in a fast-paced environment at a growing company is the kind of challenge you enjoy.
Responsibilities:
Working with cross-functional teams to determine content requirements for hardware and software releases
Writing and editing technical content from a range of inputs following industry best practices and internal standards to deliver online help, printable guides, FAQs, references, and more
Driving innovation and content quality with your stakeholders and customers
Contributing to standards, conventions and processes
Participating in online communities and leading best practices related to content management and knowledge management
Skills/Knowledge:
Excellent communications and writing skills. Degree in English, Professional Writing or equivalent.
XML, DITA, DITA-OT publishing, Framemaker
Proven ability to research, plan and deliver solutions taking into account industry best practices, as well as business and technical requirements
Exposure to marketing writing, business process documentation and web communications
Ability to manage several projects at a time
Ability to reconcile business requirements with system capabilities to achieve best possible user experience.
Assets:
Experience delivering or supporting content using social media technologies
Network knowledge (TCP/IP Ethernet, network protocols, SNMP)
Unix operation systems and administration
Experience in broadband, wireless or Internet Provider industries.