User Feedback and Comments on Technical Documentation
Till few years back, the primary objective of technical documentation was to present the procedures and instructions clearly and accurately. I wonder if on one of those fine sunny days in December, I should have asked my documentation manager, Seema “Shall I ask the user if my instructions are clear, and that the information on that page was useful or not?”
It is not difficult to guess how she would have responded. May be as “What does that mean? Why we should assume that user will say NO, that the information on page was not useful. Do we not trust our documentation skills?”
But it was many years back.
Today, I see that many online knowledgebase systems have this option to ask users whether the information was useful or not.